Initiatel Support Center

NOTE:  If you were given a link to these directions in response to a ticket there will be a URL in that message which you will need in order to complete thi...

If not properly configured, your phones may exhibit the following symptoms: Randomly fail to ring for incoming calls, though you can call out. Call...

DO NOT do this unless you have specifically been advised to.  This will render your phone inoperable until the reconfiguration is completed.  This is NOT a...

Symptoms:  A phone will randomly ring, or ring at a set interval such as every three minutes.  It shows an unusual caller ID, and the call either can'...

Grandstream GXP2160/2140/2130/2124/2100/1625/1450/1405 The menu names used in the steps below might be slightly different if you have anothe...

If you have one phone that doesn't work properly, please try the following steps. 1.  Reboot the phone.  Many times this will clear the issue and ...

Many older or inexpensive home and small office routers don't handle VoIP phone traffic properly.  This does not apply to our managed services or most e...

DO NOT do this unless you have specifically been advised to.  This will render your phone inoperable until the reconfiguration is completed.  This is NOT a ...

These adapters are usable for FAX, some alarms, and most other analog devices.  They effectively replace an analog line for most needs.  We do not fully sup...

This applies to all current Grandstream phone models such as the GXP2130, 2140, and 2160.  It also applies to some older models, but the menus may look diff...