Phone Configuration and Troubleshooting

Factory Reset & Configure Cisco SPA300/500 Series (or Provision New Phone)
NOTE:  If you were given a link to these directions in response to a ticket there will be a URL in that message which you will need in order to complete thi...
Tue, Mar 3, 2015 at 8:20 PM
Sonicwall router configuration
If not properly configured, your phones may exhibit the following symptoms: Randomly fail to ring for incoming calls, though you can call out. ...
Wed, Oct 7, 2015 at 10:14 AM
Factory reset & configure Grandstream phones and devices (current models)
DO NOT do this unless you have specifically been advised to.  This will render your phone inoperable until the reconfiguration is completed.  This is NOT ...
Fri, May 19, 2017 at 9:59 AM
Phones randomly ring with unusual caller ID
Symptoms:  A phone will randomly ring, or ring at a set interval such as every three minutes.  It shows some unusual caller ID, and the call either can&...
Thu, Nov 2, 2017 at 10:04 AM
Provisioning a Grandstream Phone
Grandstream GXP2160/2140/2130/2124/2100/1625/1450/1405 The menu names used in the steps below might be slightly different if you have anothe...
Wed, Sep 28, 2016 at 3:22 PM
Basic troubleshooting
If you have one phone that doesn't work properly, please try the following steps. 1.  Reboot the phone.  Many times this will clear the issue,...
Tue, Oct 17, 2017 at 3:21 PM
Home phones won't work or stop working randomly
Many older/cheap home routers don't handle VoIP phone traffic properly.  The symptoms may be some or all of these: Phone won't work at all. C...
Wed, Mar 15, 2017 at 1:31 PM
Factory reset & configure Grandstream phones and devices (older models)
DO NOT do this unless you have specifically been advised to.  This will render your phone inoperable until the reconfiguration is completed.  This is NOT a ...
Fri, May 19, 2017 at 9:58 AM