Getting Started

Default solution folder, feel free to edit or delete it.

Voicemail keeps asking you to setup a password (VM password not saving)
The way the system is triggered to play the new mailbox setup is by setting the password to match the extension number.  If you don't actually change t...
Fri, Apr 15, 2016 at 1:29 PM
Automated attendant guidelines
Automated attendant systems (AAX) can help your callers reach the right person efficiently and quickly, if properly designed.  But too many auto-attendants ...
Thu, Apr 20, 2017 at 1:02 PM
Grandstream GXP2130 user's guide
This guide covers features and keys for the GXP2130.  Some of the features are specific to our service and this supersedes the printed manual that is includ...
Thu, Apr 6, 2017 at 2:30 PM
Grandstream GXP2140 user's guide
This guide covers features and keys for the GXP2140.  Some of the features are specific to our service and this supersedes the printed manual that is includ...
Thu, Apr 6, 2017 at 2:36 PM
Grandstream GXP2160 user's guide
This guide covers features and keys for the GXP2160.  Some of the features are specific to our service and this supersedes the printed manual that is includ...
Thu, Apr 6, 2017 at 2:37 PM
How to set up a new phone
This is a guide for new phone setup (not a replacement phone).  If you are looking for replacement phone instructions, here they are:  https://initiatel.fre...
Thu, Apr 6, 2017 at 2:52 PM
Support & 911 info
This guide gives you our support contact info and covers the way 911 works or may not work on a VoIP phone.
Thu, Apr 6, 2017 at 2:56 PM
Testing checklist
Testing your new system is very important.  Please go through this checklist as soon as your phones arrive.
Wed, May 17, 2017 at 3:18 PM