Default solution folder, feel free to edit or delete it.

Proper dialing procedure.
It is best to get in the habit of always dialing 'on-hook' by leaving the handset in the cradle while entering the number you want to reach. On...
Tue, Mar 3, 2015 at 4:46 PM
Assigning an Extension to a New Employee
To have information associated with a certain extension updated due to personnel changes or any other reason all that's needed is a short email or new ...
Tue, May 12, 2015 at 1:04 PM
How to block an annoying or harassing phone number from calling you again
After hanging up the call, dial the feature code *60.  When prompted, enter the 10 digit number you want blocked.  The system will repeat the number back to...
Thu, Apr 28, 2016 at 9:24 AM
How to program Grandstream speed dial and status keys (BLF & MPK)
Most of the Grandstream phones feature programmable keys called MPK (Multi-Purpose Keys).  They can be programmed for several things:  BLF (Busy Lamp Fiel...
Mon, Jan 15, 2018 at 2:30 PM
Phone replacement & return guide
How to replace a failed phone.
Fri, Mar 31, 2017 at 3:48 PM
How to change the call waiting tone volume on a Grandstream phone
Some people find the call waiting tone too quiet to notice it.  You can easily adjust both the volume and the duration of the tone to make it more obvious. ...
Thu, Jul 6, 2017 at 2:33 PM
Automatic holiday schedule
If your company has automatic day/night or open/closed call routing, then we also include the following major holidays as "closed."  If you would ...
Mon, Nov 20, 2017 at 5:55 PM