Initiatel Support Center

DO NOT do this unless you have specifically been advised to.  This will render your phone inoperable until the reconfiguration is completed.  This is NOT a ...

If a user locks the phone via the keypad menu, there is no way to unlock it except to factory reset it.  You should try some obvious possible numbers such a...

Symptoms:  On a late-model Grandstream phone the status light is red, you cannot make or receive calls, and the display says "Account not registered.&q...

Your phones require a reliable and consistent internet connection for calls.  If you often have calls where the sound breaks up or sounds bad, there is most...

DO NOT do this unless you have specifically been advised to.  This might render your phone inoperable.  This is NOT a normal basic troubleshooting step.  We...

Symptoms:  The phone display says "LAN down" or "network not found" or similar messages. This indicates that the phone can't can...

DO NOT do this unless you have specifically been advised to.  This will render your phone inoperable until the reconfiguration is completed.  This is NOT a ...

First, reboot the phone, and run the app manually.  Make sure you can make calls, then test incoming calls. If the phone fails to ring for incoming call...

Factory reset and set up a Yelling phone on 3CX DO NOT do this unless you have specifically been advised to.  This will render your phone inoperable...