Default solution folder, feel free to edit or delete it.

Proper dialing procedure.
It is best to get in the habit of always dialing 'on-hook' by leaving the handset in the cradle while entering the number you want to reach. Once...
Tue, Mar 3, 2015 at 4:46 PM
Assigning an Extension to a New Employee
To change the user name and other info for an extension due to personnel changes or any other reason, please submit a ticket with the following info: The e...
Mon, Oct 28, 2019 at 3:15 PM
How to block an annoying or harassing phone number from calling you again
After hanging up the call, dial the feature code *60.  When prompted, enter the 10 digit number you want blocked.  The system will repeat the number back to...
Thu, Apr 28, 2016 at 9:24 AM
How to program Grandstream speed dial and status keys (BLF & MPK)
Most of the Grandstream phones feature programmable keys called MPK (Multi-Purpose Keys).  They can be programmed for several things:  BLF (Busy Lamp Field...
Thu, Sep 24, 2020 at 6:29 AM
Phone replacement & return guide
How to replace a failed phone.
Fri, Mar 31, 2017 at 3:48 PM
How to change the call waiting tone volume on a Grandstream phone
Some people find the call waiting tone too quiet to notice it.  You can easily adjust both the volume and the duration of the tone to make it more obvious. ...
Thu, Jul 6, 2017 at 2:33 PM
Automatic holiday schedule
If your company has automatic day/night or open/closed call routing, then we also include the following major holidays as "closed."  If you would ...
Mon, Nov 20, 2017 at 5:55 PM
Headset options
Nearly all VoIP phones can support a headset.  All of the Grandstream phones are compatible with a wide variety of headsets.  The only ones we sell ourselve...
Tue, Feb 13, 2018 at 8:20 AM
How to forward a Grandstream phone to another extension or outside number
See below for the section that applies to your phone model. Current Grandstream models such as the GXP2130, GXP2140, GXP2160, and GXP2170: Press ...
Tue, Apr 7, 2020 at 12:47 PM
Call parking
The call parking feature allows you to "park" a call in a slot, and anyone can retrieve the call from any other phone on your system by dialing th...
Tue, May 22, 2018 at 1:12 PM